Refund Policy

You can get a full refund within 14 days of any payment for a plan. You do not need to give a reason.

You ask us for the refund. Our online reseller, the Merchant of Record of your order, then makes the refund. The Merchant of Record is Paddle.com or Creem: your receipt shows which one. The money goes back to the payment method that you used.

Paddle

Paddle.com. Paddle Buyer Terms, Paddle Privacy Policy, buyer support at www.paddle.net.

Creem

Creem (Armitage Labs OÜ, Estonia). Creem Buyer Terms, Creem Privacy Policy, buyer support through the Customer Portal link in your Creem receipt.

• Within 14 days of a payment for a plan, you can ask for a full refund of that payment.
• This applies to the first payment and to every renewal, monthly or yearly.
• When we refund a payment, the plan for that period ends, and your account goes to Free. Your projects stay.
• After 14 days, a plan payment is not refundable, except in the cases under Other refunds.

• Within 14 days of a purchase of extra usage, you can ask for a refund of the part that you did not use.
• We do not refund extra usage that the studio already used.

• You can cancel a plan at any time. After you cancel, you keep the plan until the end of the period that you paid for. The Merchant of Record does not charge you again.
• Cancelling does not give a refund by itself. To get your money back, ask for a refund within 14 days of the payment.
• Our Terms of Service tell how to cancel.

We also give a refund, at any time, in these cases:

• a billing error charged you the wrong amount: we refund the difference;
• you were charged twice for the same payment: we refund the second charge;
• the Service was not available for more than 72 hours in a row because of a fault on our side: we refund the unused part of the period;
• we closed your account and you did not break the Terms: we refund the unused part of the period;
• we removed a main feature of your plan: we refund the unused part of the period.

1. 1Write to support@foxylab.ai from your account email.
2. 2Give the order number from your receipt, or the date and the amount of the payment.
3. 3Tell us if the refund is for a plan or for extra usage. A reason is not necessary.

We answer within 5 business days. Then the Merchant of Record sends the refund. The money usually arrives within 5 to 10 business days, depending on your bank.

You can also ask the Merchant of Record directly: Paddle at www.paddle.net, or Creem through the Customer Portal link in your Creem receipt.

If a video or a feature does not work, tell us first, so that we can fix it.

• In some countries, the law gives consumers the right to cancel a purchase within a set time, for example 14 days in the EU, the EEA and the UK. This policy does not limit that right.
• Where the law gives you more than this policy, the law applies.
• We and the Merchant of Record refuse refunds in cases of fraud or refund abuse.

For questions about this policy, write to support@foxylab.ai.