Terms of Service

FoxyLab at foxylab.ai is operated by FOP Liubchenko Yurii Mykolaiovych, a sole proprietor (FOP) in Ukraine (“we”, “us”, “our”).

Operator

FOP Liubchenko Yurii Mykolaiovych

Country

Ukraine

Email

support@foxylab.ai

These Terms of Service (“Terms”) are an agreement between you and us. They apply to the site, the studio, the API and the MCP server (together, the “Service”). When you use the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service for a company, you accept these Terms for that company. You confirm that you have the authority to do so.

FoxyLabis a self-serve online video editor, sold as software as a service. A business uses it to make short videos about its own products and services: product demos, explainers, launch videos, social posts and ads. The editor is the “studio”.

You make and edit each video yourself, in the studio. You give a link to your website or screenshots of your product, and you tell the studio in a chat what you need.

The studio has AI features. They read your public pages, suggest ideas and a script, and assemble the video from your material, stock media and a synthetic voice. You change a video with notes in the same chat. You decide what to download and what to publish.

With the REST API and the MCP server, your own software or AI agent can use the same studio.

The Service is a software tool. It is not an agency:

• We are not an advertising agency or a marketing agency.
• We do not buy, place or manage ads, and we do not run campaigns.
• We do not sell leads, traffic, followers, views or reviews.

The pricing page shows what each plan includes.

• You sign in with a sign-in link that we send to your email.
• You must be at least 18 years old to use the Service.
• Use an email address that is yours and that works.
• Keep your sign-in, your email and your API keys secure.
• You are responsible for all activity under your account and your API keys.
• If someone uses your account without your permission, tell us at once at support@foxylab.ai.

When you share a project or a folder by email, the people you invite can view or edit it. Work by people who edit your projects uses your usage.

The Free plan gives a small weekly usage: about one video a week. On Free, you watch your videos in the browser. Free has no downloads, no sharing and no API.

The paid plans are Starter, Pro and Max. You pay for a plan monthly or yearly. The prices are on the pricing page. All paid plans have the same studio; they differ in usage. Only Max makes and downloads videos in 4K.

• Each plan gives a weekly usage limit. The studio shows your usage as a percent from 0 to 100%.
• Usage resets to 0% every Friday at 00:00 UTC. Usage that you do not use in a week does not carry over to the next week.
• The numbers of videos on the pricing page are estimates for a typical 15-second video with two rounds of edits. Your number depends on the length of your videos and on how many edits you ask for.
• Extra usage: when a paid plan reaches 100% before the reset, you can continue with extra usage. You buy it ahead, in amounts from $10. The studio uses it only after the week's usage.
• Extra usage does not expire. You can use it only while you have a paid plan.
• Your first payment on a plan is 50% off: the first month of a monthly plan, or the first year of a yearly plan. This applies only to an account that has never had a paid plan. After it, you pay the full price.

We do not sell to you directly. Our online reseller sells the Service to you and is the Merchant of Record for your order. Our reseller is Paddle.com (“Paddle”) or Creem. The checkout and your receipt show which one sells your order. In these Terms, the “Merchant of Record” is that reseller.

Paddle

Paddle.com. Paddle Buyer Terms, Paddle Privacy Policy, buyer support at www.paddle.net.

Creem

Creem (Armitage Labs OÜ, Estonia). Creem Buyer Terms, Creem Privacy Policy, buyer support through the Customer Portal link in your Creem receipt.

• The Merchant of Record takes the payment, calculates and collects sales tax and VAT, and sends invoices and receipts.
• Prices are in US dollars. The Merchant of Record adds tax where the law requires it.
• When you buy, you also accept the buyer terms of the Merchant of Record of your order.
• A plan renews automatically at the end of each period, monthly or yearly, until you cancel it. The Merchant of Record charges the payment method that you gave at checkout.
• If the Merchant of Record cannot take a payment, your plan can end. Then your account goes to Free.
• We tell you about a price change by email at least 30 days before it applies to your plan.
• You ask us for a refund. The Merchant of Record then makes the refund. Our Refund Policy tells how.

• You can cancel your plan at any time. Use the link in your receipt from the Merchant of Record, or write to support@foxylab.ai from your account email.
• After you cancel, you keep the plan until the end of the period that you paid for. Then your account goes to Free. The Merchant of Record does not charge you again.
• Cancelling does not give a refund by itself. Our Refund Policy tells when and how you get your money back.
• To change to another plan, write to support@foxylab.ai. We make the change through the Merchant of Record and tell you the amount before it applies.

“Your material” is what you give us: links, screenshots, logos, files, texts, chat messages and notes.

• You keep all your rights to your material.
• You confirm that you have the right to use your material and to let us use it to make your videos.
• You give us a licence to store, copy, process and change your material, only to make your videos and to run the Service. The licence ends when you delete the material, except for copies that the law requires us to keep.
• When you give us a link, the studio reads the public pages at that address. Give links only to sites that you own or that you have the right to use.
• We do not use your material to train AI models.
• We process personal data in your material as our Privacy Policy describes.

• Between you and us, the videos that you make with the Service are yours. You may use them for any lawful purpose, including your own ads.
• A video can contain stock footage and pictures from Pexels and Pixabay, and music from free stock libraries or from Epidemic Sound. That media stays under the licence of its source. Use it only as part of the video. Do not take it out of the video to use it alone.
• The voice in a video is synthetic. Do not present it as the voice of a real person.
• AI can make mistakes. Before you publish a video, check its facts, claims, prices, names and logos.
• You are responsible for the videos that you publish and for how you use them. This includes the rules of the platforms where you publish them and the consumer and advertising law of your country.
• The studio can make similar ideas or videos for other customers. Your rights in a video do not cover its general ideas or its style.

• We publish a customer's video on our site as a showcase only with the permission of the video's owner.
• You can withdraw this permission at any time. Then we take the page down.
• We also make our own concept videos for real brands, to show what the studio can do. We label each one “Unofficial concept” on the video and on its page. Those brands did not order, make or endorse these videos.
• Anyone can ask us to remove a page: use “Ask to remove this page” on the page, or write to support@foxylab.ai. An admin reviews each request.
• When a brand asks us to remove a concept video of that brand, we remove it.

Our Acceptable Use Policy tells what you must not make or do with the Service. It is part of these Terms. Do not use the Service to:

• make sexual, pornographic or other adult content, also when AI makes it;
• make content that sexualises, exploits or endangers minors;
• make deepfakes or face swaps, or impersonate a real person;
• use the voice, face, name or likeness of a real person without their consent;
• use the brand or the trademark of another company without the right to use it;
• make false, misleading or deceptive claims;
• promote illegal products or services;
• spread hate, violence, harassment or political disinformation;
• send spam, spread malware, or get access to accounts, data or systems without permission;
• read or copy sites that you have no right to use;
• overload the Service, avoid its usage limits, or share one account to avoid payment;
• resell or copy the Service, unless we agree in writing.

Before the studio makes a video, the automatic moderation service of our payment partner Creem can check the text of your request. If the check fails, the studio does not make the video.

We can refuse a request or remove a video that breaks these rules. We can suspend or block an account that breaks these rules. A blocked account cannot log in, and its API keys stop working.

• API keys, the MCP server and webhooks are part of the paid plans.
• Keep your API keys secret. Work through the API or MCP uses your usage, the same as work in the studio.
• Follow the API and MCP documentation and their rate limits.
• We can change the API. Before a change that breaks existing calls, we tell you when we can.

• You can stop using the Service at any time. To delete your account, write to support@foxylab.ai from your account email.
• We can suspend or close an account that breaks these Terms, that does not pay, or that puts the Service or other people at risk. We tell you the reason, unless the law or safety does not allow it.
• If we close a paid account and you did not break these Terms, we refund the unused part of the period that you paid for.
• When an account closes, we delete its projects and videos, as our Privacy Policy describes. Download the videos that you need before.

• We work to keep the Service available. We do not promise that it always works without errors or breaks.
• The Service uses services of other companies, such as Google Cloud, Anthropic, Paddle and Creem. Their outages can stop the Service.
• We can change, add or remove features. Before we remove a main feature of your paid plan, we tell you. Then you can cancel and get a refund for the unused part of the period.

To the extent that the law allows, we provide the Service “as is” and “as available”. We give no warranty that the Service fits a particular purpose, that a video gets a particular result, or that AI output is correct.

If you are a consumer, you keep the rights that the law of your country gives you. These Terms do not limit them.

• To the extent that the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profit, revenue, data or goodwill.
• To the extent that the law allows, our total liability for all claims is no more than the amount that you paid for the Service in the 12 months before the claim.
• These Terms do not limit liability that the law does not allow us to limit, such as liability for fraud, or for death or personal injury that our negligence causes.

If you use the Service for a business, you agree to pay our losses and costs, including reasonable legal fees, from claims by others that come from your material, from your use of the videos, or from your breach of these Terms.

• We can change these Terms. The date at the top of this page shows when the current version took effect.
• Before an important change takes effect, we tell you by email or in the studio.
• If you use the Service after a change takes effect, you accept the new Terms. If you do not accept them, stop using the Service and cancel your plan.

If you have a complaint about the Service, write to support@foxylab.ai. We confirm that we received it within 3 business days. We try to resolve it within 14 business days. If we need more time, we tell you when to expect an answer.

For a question about a payment, an invoice or a refund, you can also contact the buyer support of the Merchant of Record: Paddle at www.paddle.net, or Creem through the Customer Portal link in your Creem receipt.

The laws of Ukraine govern these Terms. Disputes about these Terms are resolved under the laws of Ukraine.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

For questions about these Terms, write to support@foxylab.ai. Our Acceptable Use Policy and our Refund Policy are part of these Terms. Our Privacy Policy tells how we handle personal data.